FAQ

How can I track my shipment?

To track your shipment, identify any track button click on it enter your tracking ID and TRACK’.

What do I do if my shipment is delayed?

Due to unforeseen circumstances, your delivery can get delayed. A new delivery timeframe will be shared with you when you track your shipment on our website. However, in case you have any additional questions or concerns, please contact support from the contact page.

What do I do if my shipment status is still at Pick up?

‘Pick up’ status means that GSLT hasn’t received the physical shipment from your merchant. Please contact your merchant for further assistance.

How can I get proof of delivery for my shipment?

Kindly raise a support ticket from the tracking page. The proof of delivery will be sent to you over email

What do I do if I haven't received the refund of my returned shipment?

As a delivery partner, we do not have any refund related information. We request you to contact your merchant for further assistance.

What do I do on receiving a wrong/damaged/incorrect shipment?

globalskylighttransit.com being a logistics partner to your merchant, doesn’t guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

How do I change my delivery address?

As a delivery partner, we cannot change your address from our end. Please contact your merchant for changing your delivery address.

What documents do I need to carry for self-collection of my shipment?

You need to carry any government ID proof (driving license, voter ID).

Unfortunately, this service is temporarily unavailable due to the COVID-19 pandemic.